SHIPPING & RETURNS
SHIPPING & RETURNS
DELIVERY TIMES
The estimated delivery time is 5 working days, but can take up to 12 working days. For international items, the estimated delivery time is 14 working days, but we allow up to 21 working days.
Please note that a number of factors beyond our control may affect delivery time. This can vary, for example, by:
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local holidays;
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the customs clearance in the country of destination;
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strikes or other special events in the country of destination.
DELIVERY COSTS
We use PostNL (NL) for delivery and are equipped with track & tracking code. International items are delivered by UPS.
NL shipping: €7.65
EU shipping: €25,-
FREE shipping on orders over €300
RETURN POLICY
Buyers should email with questions before returning an item.
Buyers have 14 days to request a return authorization. In the event of a dispute or if goods are damaged, you must notify us before returning an item.
In keeping with the high standards of Catwalk-orginal.com, the item must be returned unworn, unused and not damaged in any way. If it is suspected that a buyer has used or worn an item, the refund may be refused and the item returned to the buyer.
All items must be properly packaged and in the same condition as shipped.
Items returned must be sent by registered mail or the equivalent in your country. Ship/post date must be noted by proof of photo and tracked with track- and trace
Items must be shipped and postmarked within 10 days and received by us within 14 days.
As soon as we receive the product in good condition, we will refund the full purchase amount (minus shipping costs) to your account within 10 days.
Items that have been used and/or damaged, and whose packaging is damaged or missing, will also not be accepted and will be returned immediately to the sender. The shipping costs for this are borne by the sender.
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